Refund Policy
Last updated: 2026-10-20
Ranking is delivered the instant a bid payment confirms, so most bids are final. This policy describes the limited situations in which a refund is available.
Generally non-refundable
Because your product is placed on the public board immediately and may displace other listings, bids are normally non-refundable even if you are later outbid.
When a refund applies
A refund is provided where you were charged in error, charged twice for the same raise due to a confirmed technical fault, or your payment was captured but the service demonstrably failed to apply your valid bid.
Prohibited or removed listings
Removal of a listing that breaches the Terms does not create a refund entitlement, though discretionary refunds may be offered for good-faith mistakes.
How to request
Contact [email protected] within 14 days of the transaction with your product and payment reference. Approved refunds are returned to the original payment method via Creem.